Toy Hub USA Frequently Asked Questions

Shipping FAQ's

We use non-labeled boxes and envelopes to securely ship your items. 

All Standard Delivery items ship from our L.A. warehouse and will arrive to you in 2-5 business days depending on what items you order. Upon successful order checkout you will receive a confirmation email. 

The day your order leaves our warehouse you will receive order tracking. If your order is being sent in multiple boxes/packages we provide tracking for each shipment.

In the rare event the item you ordered is temporarily out of stock you will receive an email that explains the situation. You will have the option to receive a full refund or wait for the item to be in stock to complete your order.

To offer you better shipping prices some items may ship in separate boxes/packages.

Of course, but Contact Us ASAP so we can stop the shipment. Please note that orders are processed and out for shipment in as little as an hours' time. If the order has already shipped please adhere to our Returns Policy. We’ll refund you the full amount or give you a store credit–whichever you prefer.

Absolutely. We use industry leading encryption, security tools, and employ a monitoring service to constantly oversee the security of our site.

Only if your order ships to a California or Missouri address.

Returns or Exchanges FAQ's

Exchanges and returns are welcome within 14 days of receipt of purchase. Visit our Contact Us page to send us a message. By law we cannot accept exchanges for under garments like panties, bras, or swimwear. We also cannot accept returns for intimate items that have been opened from the original packaging. Please see our Refund Policy for more information.

In the event any of your items are damaged during shipping please contact us immediately and we will resolve the issue.

Products with manufacturer defects must be reported within 30 days of receipt. Contact us through our Contact Us page.

Items received more than 14 days ago.

Items that are designed to touch intimate areas and have been opened from the original packaging.

Items marked as "Sale & Clearance" - all sales are final.

Shipping charges are not refundable

Original shipping charges except in cases where we made a shipping error.

We do not accept returns on COSTUMES or COSTUME ACCESSORIES because they are seasonal items.

Once your items are inspected you will receive your refund, typically within 24-48 hours after delivery. If the item was purchased with a gift certificate you will be issued an in-store credit for the amount of the item.